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FAQ's

Can I edit or cancel my order after it has been placed?

Because all of our products are made-to-order, orders move into production quickly. If you need to make a change, email support@birthdatecandles.com as soon as possible with your order number from your confirmation email. We will do our best to help.

How long will it take to receive my order?

All orders take approximately 2–4 business days to process before shipping due to the made-to-order nature of our products.

Once your order ships, you will receive tracking information via email so you can follow it every step of the way.

If you cannot locate your tracking details, reach out to support@birthdatecandles.com with your order number.

I received a delivery notification, but my package has not arrived.

First, check around your delivery location including mailrooms, front desks, neighbors, and secure areas. Carriers sometimes mark packages as delivered slightly before arrival.

If it still does not appear within 24 hours, contact the shipping carrier directly with your tracking number.

If you need additional help, email support@birthdatecandles.com with your order number and tracking information so we can assist.

My item is lost in transit. What do I do now?

If your tracking has stopped updating or appears lost, please contact support@birthdatecandles.com with your order number and tracking details.

Our team will respond within 48 hours. Be sure to check your spam or junk folder if you do not see a reply.

We will work with you to find a resolution.

Do you offer price adjustments for new promotions on previous orders?

Due to the nature of our sales and promotional calendar, we are unable to offer price adjustments on previous purchases.

Promotions apply only during their active period and cannot be applied retroactively. We truly appreciate your understanding.