FAQ


Birthdate Candles

Product

What are Birthdate Candles made from?

Birthdate Candles are poured with an all-natural blend of soy, coconut, and apricot wax and custom natural fragrance oils. The vessel is a reusable and recyclable premium glass jar with a 100% cotton wick.

 

Where are Birthdate Candles made?

The candles are all hand-poured with love in small batches in the Northeast USA.

 

How did you develop the scents?

We worked hand-in-hand with master perfumers to craft bespoke fragrances based on the personality traits identified in the astrological readings. The personalized scents are woodsy, mystical, and floral — they are custom-made to calm and soothe the spirit of the recipient.

     

    How long will my candle last?

    Each candle burns for 60-80 hours, providing a long, beautiful, and clean burn.

     

    Can the glass be recycled or reused?

    Absolutely. Because of the personalized custom label, you wouldn’t want to wash the outside of the glass. That said, each glass makes a great pen cup, make-up brush holder, a stash for crystals or tarot cards...the possibilities are endless.

    Do you display your Birthdate Candle in a creative way? Send us a note on Facebook or Instagram (@birthdateco).

     

    What size are the candles?

    The candles contain 13.5 ounces of wax, which provides a long, beautiful burn of 60-80 hours. They’re about 5.5’’ tall and 3’’ wide, making a perfect-sized centerpiece for your desk, bookshelf, side table, etc.

     

      Shipping

      What types of shipping do you offer?

      All our orders ship from the Northeast USA.
      In the USA, our options are UPS Ground, UPS 2-Day Air, and UPS Next Day Air.
      In Australia, Germany, Denmark, Netherlands, Taiwan, and United Arab Emirates, we ship via Fedex International connect.
      Standard shipping (FIC) takes 12-16 days. 
      Express shipping (FICP) takes up to 10 days. 
      We do ship to non-contiguous states and US territories. Shipping times may vary based on your the location.

        How can I track my shipment?

        We’ll send you a tracking number as soon as we ship your candle out, up to about 1 week after order confirmation. We can’t wait for you to receive your candle!

         

          How long does it take for my order to ship?

          Since every single one of our candles is personalized to the day, it can take up to 1 week after ordering for them to ship.

           

          Do you offer overnight shipping?
          We offer UPS Next Day Air option for those crucial last-minute gifts in the USA.
          In Australia we offer an express shipping via Fedex FICP, which takes up to 10 days.

            

          Do you ship internationally?

          At this point, we are shipping to addresses in the United States, United Kingdom, Australia, Canada, Germany, Denmark, Netherlands, Taiwan, and United Arab Emirates. But we hope to expand to more countries soon — please email us at hi@birthdatecandles.com if you have a specific country request.

            

          I have a question about my order that is in transit.

          Check your inbox for your tracking number . Doesn’t answer your question? Call UPS directly at 1 (800) 742-5877, but make sure you have that tracking number on hand. Still need help? Reach out to support@birthdatecandles.com with your order number and a detailed description of the issue.

          For Australia orders, you can contact Fedex Australia at 13 26 10. Make sure you have your tracking number on hand. If you still need help, y
          ou can reach us at support.au@birthdatecandles.com

           

          Returns and Exchanges

          What do I do if I received the wrong product or something is wrong with my order?

          Oh no! We’re sorry that happened. Shoot us an email at support@birthdatecandles.com, and we’ll make sure your issue is fixed.

          For Australia orders, you can reach us at support.au@birthdatecandles.com

           

          My candle came damaged. Can I exchange it?

          That’s a bummer. Send us a picture at support@birthdatecandles.com and we’ll take it from there to get you a new candle.

          For Australia orders, you can reach us at support.au@birthdatecandles.com

           

          How can I return or exchange my order?

          In the USA, we can only take returns or exchanges for unburned candles still in their original state. But we want you to be happy with your order — please reach out to support@birthdatecandles.com if you have any issues.

          For Australia orders, we are currently not accepting returns due to the distance and time of transit. However, we will always find a way help you if you reach us at 
          support.au@birthdatecandles.com

           

          Gifts

          Can I send this as a gift?

          Definitely! Birthdate Candles make a thoughtful, unique gift for any occasion. You can include a gift note at checkout, which the recipient will see when they receive their order!

           

          Can I include a gift receipt?

          Yes — there’s no price information on the packing slip, so you won’t need to worry about your recipient seeing the price. You will be able to include a gift message during the checkout process that your recipient will see when it arrives!

           

          I have a general question about my order

          Ask away by emailing us at support@birthdatecandles.com. Make sure you include your order number from our initial confirmation email, so we can help you as quickly as we can.

           

           

          The Birthdate Book

          Product

          How many pages are in the Birthdate Book? 

          The Birthdate Book is 70+ pages of detailed—and fully customized—personal horoscope interpretation and analysis, aka alllll the secrets and insights your chart has to offer. (Like, every last one.) 


          Where is the book made and what is it made of?

          The book is made-to-order in the USA with a fabric-bound, gold foil-stamped hardcover displaying the customized natal chart of its soon-to-be owner. 

          How large is the book?

          The Birthdate Book is 8x8 inches. We think it’s the perfect size for a coffee table or desk (or, you know, whatever surface you use to WFH).

          How did you develop the information in the book?

          It all starts with (dramatic drumroll, please) you. Our team of astrologers and writers generates your unique astrological birth chart based on the exact moment, date, and location of your birth. From there, they create a detailed analysis of your every whim, ambition, pet peeve, quirk, talent, and—you get it.

          Where is the book made?

          Each book is lovingly crafted in the Northeast USA. 

           

          When will my book ship?

          Since all of our books are made to order and completely unique down to the time you were born, your Birthdate Book will ship about 2 weeks after the order is placed.


          Can I cancel my order?

          Changed your mind? No worries! As long as you reach out to us before the production of your book starts, we will be able to cancel your order.

          • Note: Please know that you should reach out as soon as possible to get your order cancelled. Since each book is personalized to each individual, we aren’t able to cancel an order once production has started.


          I made a mistake - can I make changes to the book before it ships?

          Oh no! We’re sorry to hear that happened, please shoot us an email at support@birthdatecandles.com, and if your book isn’t in production, we’ll make sure your issue is fixed!

          • Note: Please reach out as soon as possible to get your order updated. Since each book is personalized to each individual, we aren’t able to cancel an order once production has started.

           

          What if I don't know my birthtime?
          That’s okay! If you’re unsure, we recommend using the sunrise time on your birth date

          I think I made a mistake on my birth information -- can you confirm what I submitted? 
          Of course! If you shoot our support team a message at support@birthdatecandles.com, they’d be happy to send you a copy of what you submitted.

          Which house system do you use for the book?
          We use the whole sign house system to craft your one-of-a-kind horoscope and natal chart.

          What information will I need for the book?
          We’ll use your birthdate, time of birth, and location of birth. You’ll also have the option to write a dedication page, to make any copy extra special.

           

          Returns and Exchanges

          Can I return/exchange my book?

          Unfortunately, since each book is personalized to each individual, we are unable to accept returns or offer exchanges

           

          What if my book is damaged? Can I exchange it? 

          Oh no! Send us a picture at support@birthdatecandles.com and we’ll be happy to help out!

           

          The Tarot Trio

          Product

          What are Tarot Trio candles made from? 

          Each Tarot Trio is poured with an all-natural soy and coconut wax and custom natural fragrance oils. The vessels are reusable and recyclable with 100% cotton wick

           

          Where are the Tarot Trios made? 

          Each Tarot Trio is hand-poured and processed with love in small batches in the Northeast USA.

           

          How did you develop the scents?

          We worked hand-in-hand with master performers to craft bespoke fragrances for each past, present, and future candle. 

          • The Past Candle is formulated to evoke nostalgia through top-notes of bergamot, citron, and amber, which deepen into to mid-notes of cassia root, heliotrope, and cedar leaf, and are ultimately grounded by familiar base-notes of cedarwood, vetiver, and musk
          • The Present Candle anchors you through top-notes of citron, amber, and muguet, is sustained through mid-notes of hemp seed, guaiacwood, and oud, and settles with dynamic base-notes of patchouli, cannabis, and rosewood.
          • The Future Candle sparks dreamy wonder through top-notes of bergamot, lemon leaf, and rich cardamom, is sustained through mid-notes of wild verbena, water orchid, and blue eucalyptus, and fortifies you with otherworldly base-notes of allspice, violet flower, and amber crystal.

           

          How long does each candle last? 

          Each candle burn time is approximately 30 hours, but you should start to see your charm appear within 1-2 hours of burning!

           

          What are the charms made of?

          Each charm is 1.25” tall, hand-engraved, gold-plated hard enamel and can be repurposed as jewelry, a key chain or a decor element.

           

          Can I re-use the box?

          Absolutely! The box is made of high-quality materials that can be re-used for years to come. 

           

          How did you develop the information in the guidebook? 

          Tarot is a symbolic, pictorial, and allegorical language. The contents in the booklet was created by a team of tarot experts and writers to help guide you through your ritual. 

           

          How do I safely remove the charm?

          Patience is key here! Light up your candle and enjoy for a few hours. Once the top of the wax is fully melted out your charm will begin to reveal itself. When you can see about half of the charm through the wax it is time to extinguish your flame.  After putting out the flame, use the tweezers that are included in the Tarot Box to grab the top of the charm and gently pull the charm out of the wax. Keep in mind the melted wax is still quite warm so it is important to avoid any skin contact with the wax pool. 

           

          How do I know if I’m interpreting the charms correctly? 

          Be sure to follow the instructions in the guidebook provided. The guidebook contains 30+ pages to direct your tarot experience. It includes step-by-step instructions for our recommended ritual, as well as content to help you interpret your reading and provide empathetic guidance to help you on your path. 

           

          What happens if I get a “bad” tarot charm?

          While some tarot charms may seem intimidating at first (for instance, Death or the Devil or the Tower), it’s important to remember that every charm contains a multidimensional experience: Just as no charm is solely negative, no charm is solely positive. Indeed, each charm contains a 360º experience, so no matter which charm has been extracted, be sure to incorporate a full spectrum of meaning into your interpretation. 

           

          Does it come with a necklace chain for the charms? 

          The tarot trio doesn’t include a necklace, but each charm is designed to fit easily on your favorite necklace or bracelet chain. 

          Shipping

          How long will it take to ship?

          Orders for this product are made in small batches and while supplies last! The first batch will ship September 28th. For specific questions regarding your order -- please reach out to support@birthdatecandles.com

          Returns and Exchanges

          What if my Tarot Trio is damaged? Can I exchange it? 

          Oh no! Send us a picture at support@birthdatecandles.com and we’ll be happy to help you out. 

           

          How can I return my order? 

          Please note that we can only take returns or exchanges if your Trio is still in their original state and your candles are unburned. But we want you to be happy with your order -- please reach out to support@birthdatecandles.com if you have any issues.

          The Tarot Candle


          Product

          What are Tarot Candles made from?

          Each Tarot Candle is hand poured with an all-natural soy and coconut wax and custom natural fragrance oils. The vessel is reusable and recyclable with 100% cotton wick.

          Where are the Tarot Candles made?

          Each Tarot Candle is hand-poured and processed with love in small batches in the Northeast USA!

          How did you develop the scent?

          We worked hand-in-hand with master performers to craft this bespoke fragrance for the Tarot Candle.

          This candle sparks dreamy wonder through top-notes of bergamot, lemon leaf, and rich cardamom, is sustained through mid-notes of wild verbena, water orchid, and blue eucalyptus, and fortifies you with otherworldly base-notes of allspice, violet flower, and amber crystal.

          How long does each candle last?

          Each candle burn time is approximately 40+ hours, but you should start to see your charm appear within 1-2 hours of burning!

          What is the charm made of?

          Each charm is 1.25” tall, hand-engraved, gold-plated hard enamel and can be repurposed as jewelry, a key chain or a decor element.

          Can I reuse the box?

          Absolutely! The box is made of high-quality materials that can be re-used for years to come.

          How did you develop the information in the candle landing page?

          Tarot is a symbolic, pictorial, and allegorical language. The contents in the landing page (reached by scanning the QR code on your candle’s box) was created by a team of tarot experts and writers to help guide you through your ritual.

          How do I safely remove the charm?

          Patience is key here! Light up your candle and enjoy for a few hours. Once the top of the wax is fully melted out your charm will begin to reveal itself. When you can see about half of the charm through the wax it is time to extinguish your flame. After putting out the flame, use tweezers to grab the top of the charm and gently pull the charm out of the wax. Keep in mind the melted wax is still quite warm so it is important to avoid any skin contact with the wax pool.

          How do I know if I’m interpreting the charms correctly?

          Your candle contains a mystery tarot charm reflecting a single card from the Major Arcana tarot deck. As the wax melts, you’ll be able to use tweezers to extract the charm, and reference the information via the QR code on the candle to our landing page. There, you can learn more about the powerful message from your tarot charm!

          What happens if I get a “bad” tarot charm?

          While some tarot charms may seem intimidating at first (for instance, Death or the Devil or the Tower), it’s important to remember that every charm contains a multidimensional experience: Just as no charm is solely negative, no charm is solely positive. Indeed, each charm contains a 360º experience, so no matter which charm has been extracted, be sure to incorporate a full spectrum of meaning into your interpretation.

          Does it come with a necklace chain for the charms?

          The tarot candle doesn’t include a necklace, but each charm is designed to fit easily on your favorite necklace or bracelet chain!

          What other rituals can I add into the Tarot Candle Experience?

          Our astrologers have curated a Spotify playlist to provide an awesome and mystical backdrop to your Tarot Candle experience. Head on over to our Tarot Candle Spotify playlist and add to the magical vibes! The playlist can be found on our Spotify profile under Birthdate Co.


          Shipping

          How long will it take to ship?

          Orders for this product are hand-poured in small batches and while supplies last! For specific questions regarding your order -- please reach out to support@birthdatecandles.com


          Returns and Exchanges

          What if my Tarot Candle is damaged? Can I exchange it?

          Oh no! Send us a picture at support@birthdatecandles.com and we’ll be happy to help you out.

          How can I return my order?

          Please note that we can only take returns or exchanges if your Tarot Candle is still in their original state and your candles are unburned. But we want you to be happy with your order -- please reach out to support@birthdatecandles.com if you have any issues.

           

          The Birthdate Pendant 

           

          Product

          How are Birthdate Pendants made?

          Each pendant has four gemstones and crystals that were selected by our astrologers, to make a combination that is just for your birthday. Set in by hand in the USA, our Pendants are made from 14-karat gold plated silver. Each piece is made-to-order by hand by a family-run caster in the USA!

           

          What are the materials used?

          All stones included are precision-cut luxury crystal made in Europe, or semi-precious gemstones from around the world. 

          Our Pendants are made from 14-karat gold plated silver, all made-to-order by hand with love!

           

          What is the included chain size?

          The 16” included gold cable chain has an additional adjustable 4” with lobster clasp, allowing for length up to 20”.

           

          How big is the pendant?

          The pendant is approximately 20mm. 

          Feel free to see the reference photo on the pendant’s site for approximate size when on.

           

          How do I care for my Birthdate Pendant?

          To maintain your pendant looking as amazing as possible, we recommend you do not swim, bathe, or shower in your jewelry. The piece should be stored in a cool, dry place. Be careful not to drop or hit the pendant against objects. Store pendant in box to keep protected.

           

          What do the stones mean on my necklace?

          Included in your Pendant’s box will be a gift insert detailing the specific stones our astrologers selected and how they are unique to that birthdate!

           

          How do I tell the difference between what is a gemstone and a crystal on my pendant?

          A gem is a rare, high-quality mineral that can certainly be crystalline in nature. However, crystals are commonly judged/known for their luster, color, and natural shape, while gemstones are judged more by their cut, clarity, and purity. All of our gemstones and crystals are named on your pendant and can thus be researched further.

           

          Shipping

           

          When can I expect my order to arrive?

          Due to the personalized, custom-made nature of the pendants, orders ship in 2-3 weeks.

          Returns and Exchanges

           

          What if my Birthdate Pendant is damaged? Can I exchange it?

          Oh no! Send us a picture at support@birthdatecandles.com and we’ll be happy to help you out.

           

          How can I return my order?

           

          Please note that we can only take returns or exchanges if your Birthdate Pendant is still in its original state (unworn). But we want you to be happy with your order -- please reach out to support@birthdatecandles.com if you have any issues.




           

          Press & Partnerships

          Who should I contact for press or partnership inquiries?  

          Drop us a line at hi@birthdatecandles.com